CRM stands for customer relationship management. As its name suggests, CRM software is a system for managing relationships with your customers. For most businesses, their most valuable and important asset is their customers. In the early days at a lot of companies, the details about those customers - who they are, how they’ve interacted with your organization - are spread out in many different places.
- CRM software is a technology that helps businesses build, maintain, and scale their relationships with their current and future customers. At its core, CRM holds all your customer data in one place and acts as an indispensable source of information for your entire organization.
- This definition explains the meaning of customer relationship management (CRM) and its ability to manage a company's interactions with customers or potential customers.
Универсальный англо-русский словарь. Академик.ру. 2011.
Смотреть что такое 'CRM system' в других словарях:
System integrator — A system integrator is a person or company that specializes in bringing together component subsystems into a whole and ensuring that those subsystems function together, a practice known as System Integration. System integrators may work in many… … Wikipedia
CRM 114 (fictional device) — For the computer program, see CRM114 (program). Kubrick s two uses of the number 114: the CRM 114 discriminator in Doctor Strangelo … Wikipedia
Customer Relationship Management (CRM) — von Professor Dr. Heinrich Holland I. Der Trend zum CRM CRM ist zu verstehen als ein strategischer Ansatz, der zur vollständigen Planung, Steuerung und Durchführung aller interaktiven Prozesse mit den Kunden genutzt wird. CRM umfasst das gesamte… … Lexikon der Economics
Microsoft Dynamics CRM — Developer(s) Microsoft Corporation Stable release 2011 / February 16, 2011; 8 months ago (2011 02 16) … Wikipedia
Oracle CRM — is a customer relationship management application developed by Oracle Corporation. Oracle CRM includes Oracle and Peoplesoft products but leads with Siebel CRM and CRM on Demand. Contents 1 History 1.1 On Premise solutions 1.2 On Demand and SaaS … Wikipedia
Consumer relationship system — Consumer relationship systems (CRS) are specialized customer relationship management (CRM) software applications used to handle consumer products and services company s dealings with consumers and customers.[1] Consumer affairs and customer… … Wikipedia
Comparison of CRM systems — This article is a comparison of notable CRM systems. Contents 1 General 2 Features 3 See also 4 References 5 … Wikipedia
Online Service System — Dieser Artikel oder Abschnitt bedarf einer Überarbeitung. Näheres ist auf der Diskussionsseite angegeben. Hilf mit, ihn zu verbessern, und entferne anschließend diese Markierung. SAP AG … Deutsch Wikipedia
E-CRM — Der Begriff Elektronisches Kundenbeziehungsmanagement (englisch electronic customer relationship management) bezeichnet ein Kundenbeziehungsmanagement, das eine Spezialisierung auf elektronische Komponenten erfährt. Inhaltsverzeichnis 1… … Deutsch Wikipedia
Sales force management system — Sales force management systems are information systems used in marketing and management that help automate some sales and sales force management functions. They are frequently combined with a marketing information system, in which case they are… … Wikipedia
Vtiger CRM — Infobox Software name = vtiger CRM caption = developer = [http://www.vtiger.com/ AdventNet] released = 2003 frequently updated = yes programming language = PHP operating system = Cross platform language = multilingual ( 20) genre = Customer… … Wikipedia
Книги
- Statistical Methods in Customer Relationship Management, V. Kumar. Statistical Methods in Customer Relationship Management focuses on the quantitative and modeling aspects of customer management strategies that lead to future firm profitability, with… ПодробнееКупить за 7950.23 рубэлектронная книга
- Technology Tools for Today's High-Margin Practice. How Client-Centered Financial Advisors Can Cut Paperwork, Overhead, and Wasted Hours, Joel Bruckenstein P.. Revolutionize your financial advisory practice with the latest cutting-edge tools Tired of spending more time with filing cabinets than with clients? Is overhead eating up your margins? In a… ПодробнееКупить за 3902.37 рубэлектронная книга
- SAP NetWeaver For Dummies, Dan Woods. Imagine that it’s the 1950s, and you are in charge of developing the U. S. interstate system. There are countless roads already in use. The system can go in numerous different directions.… ПодробнееКупить за 3121.25 рубэлектронная книга
CRM And Lead Management For Sales And Marketing
LeadMaster delivers powerful CRM features to your business, but it can also help your sales and marketing teams. It does this through features like lead management, email marketing, analytics, and much more. This is why we call it an all-in-one solution.
Grow Your Business In The Right Areas
Do you know which lead sources are best converting into sales your business? What about the products that provide the best marketing ROI, which partners are the most efficient, and which sales executives have the best conversion ratio? LeadMaster gives you this information so you can make the right business decisions.
CRM For Channel Management
Crmd
Do you sell through third party agents or reseller distribution channels? These sorts of structures are often complex to manage, which is why LeadMaster is so important. With LeadMaster you can stay up-to-date on the progress of leads wherever they are in the chain. You can also quickly reassign leads to another agent or another sales channel if required.
Crm Software
CRM For Help Desk And Support
Best Crm Software
A customer support or help desk facility is an essential feature of many modern businesses. But there is no point having an operative available to take a call from a customer if that information is not properly recorded for follow up, resolution, evaluation and analysis. With LeadMaster your customer help or support desk will become a powerful customer service tool for your business, plus you can use it for marketing and product development.