Pre-Requisites
The new Citrix Workspace app (formerly known as Citrix Receiver) provides a great user experience — a secure, contextual, and unified workspace — on any device. It gives you instant access to all your SaaS and web apps, your virtual apps, files, and desktops from an easy-to-use, all-in-one interface powered by Citrix Workspace services. Citrix Workspace is an Android app that provides users with a unified workspace for all of their projects. Read more about Citrix Workspace With the help of the new Citrix Workspace, users will get access to their SaaS and web apps, your mobile and virtual apps, files, and desktops, all.
The log collection mechanism described in this article is supported with Citrix Workspace app version 2012 and higher.
Get started with Citrix Workspace. When you have the freedom to choose your work style, you can do your best work — anytime, anywhere, and on any device. Citrix Workspace gives you a single point of access to all the apps and files required to focus on your meaningful work. Citrix Workspace app is the new universal app for all workspace services, that will encompass all Citrix clients and app capabilities over time. This article describes how to manually extract, install, and remove individual.msi files from CitrixReceiver.exe OR ReceiverEnterprise.exe.
Instructions
- Navigate to Advanced Preferences and click on ‘Log collection’
- The ‘Log collection’ dialog is launched. Set the desired log level. Log level ‘Verbose’ captures more detailed logs. Click on ‘Start collecting logs’ once you are ready to reproduce the issue.
- The below dialog appears. Log collection is now in progress. Proceed to reproduce the issue with Workspace app for Windows. Once you have successfully reproduced the issue, click on ’Stop collecting logs’.
- The Workspace app collates all the logs collected as a .zip package. This could take a few minutes
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- Click on ‘Save Logs’ to save the logs in a folder of your choice.